DDC MLS d.o.o. Sarajevo
IT Support Helpdesk Software
Diagnosis and repair of computer equipment (hardware and software)
Administration of local and remote networks (LAN, VLAN, VPN)
Administration and maintenance of infrastructure server solutions (virtualization, backup, disaster recovery, storage, cloud, etc.)
Work on projects
Independent, active, accurate and responsible performing maintenance activities
Responsible for gathering and resolving IT issues through the ticketing system
Ticket escalation for the next IT support level
Responsible for asset management
Other IT tasks related for the 1st level of IT support
IT Support Helpdesk Software – team works desk or other software desirable, however training will be provided
Proven IT experience, specifically the use of Microsoft/MS Office products to support end users and ability to produce high quality documentation
Experience creating ‘how to’ guides for staff
Demonstrated understanding of IT Management
Experience with databases, servers, internet, cloud, virtualization, networking
Minimum 2 years of experience as an IT technician
Excellent reading and grammar skills of English language is a must (minimum knowledge at B1 level)
Graduation from Bachelor’s degree or possession of a university equivalency diploma
Display confidence when dealing with people, with well-developed written and verbal communication skills
Organizational skills
Excellent problem-solving skills with strong analytical skills
To be able to prioritize and manage many assignments at the same time
Very good interpersonal skills
Ability to investigate issues and requirements and identify and prioritize appropriate solutions
Ability to adapt and adjust to changing processes, constantly seeking process improvement.
Able to work according the company high quality standards
Work to your own Initiative
High accuracy
Reliable
Integrity
Attention to detail
Key Responsibilities:
Experience:
Knowledge and skills:
Attributes:
Location: Sarajevo
DDC MLS is part of the DDC Group, which employs thousands of employees located in 13 locations around the world. DDC Group provides its services in the
global market with incomparable structure and consistency of its business.
DDC MLS currently has an open position for IT Helpdesk officer in Sarajevo!
IT Helpdesk officer
If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by
sending CV on email: posao@ddcmls.com
posao@ddcmls.com
www.ddcmls.ba
DDC Multilingual Solutions
033 730 285
Lokacija: Sarajevo (Rad iz firme)
Broj izvršilaca: 1
Datum objave: 07.02.2023.
Trajanje oglasa: 30 dana (ističe 09.03.2023.)